Buy from Win Health online - the best way to buy
Terms and Conditions
About UsWin Health Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@win-health.com Our Contact details:WIN HEALTH LTDBrockhirst, Oxnam Road, Jedburgh, TD8 6QNPhone:01835-864866 Fax: 01835-863238 Email: info@win-health.com |
Making A PurchaseMaking a purchase could not be easier. Just browse through our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we will require to satisfy the order. Please note that we will only supply HipSaver within the UK For suppliers in other countries contact www.hipsaver.com. If you do order any HipSaver product from outside of the UK, Win Health Ltd reserve the right to refuse your order and charge you a 5% handling charge to cover refunding your purchase. You should contact us first. Prices on our website and online shop are expressed in GBP. Currency convertor is available for customers convenience only. However, the exchange rates are applied to your card by your credit card provider (i.e. your bank) and vary from day to day. We accept credit and debit card payments. We use HSBC , WorldPay and PayPal to process the transaction - you can choose the one you prefer. We reserve our right to cancel any order and provide immediate full refund. 60 Days Trial Offer applies to TriPollar Stop and TriPollar Pose purchased on and after May 12th 2009 and applies only to customers based in the UK. |
Shipping And HandlingFREE UK SHIPPING FOR ORDERS PLACED ONLINE! UK orders placed online are shipped FREE to UK addresses. UK orders placed by phone, fax or letter attract shipping charges that depend on the weight and value of the goods and sometimes also on destination or delivery specifications. Should you wish to purchase from abroad or have the goods delivered to address outside the UK, shipping charges are always applied. |
Delivery ScheduleWe will normally dispatch goods on the day of purchase, if ordered before midday on working weekdays. Goods ordered after midday are dispatched on the next working day. In some rare occasions due to unexpected surge of demand a slight delay may occur. However, in such occasions, we endeavour to keep customers informed. |
Back OrdersIf your item is not in stock, we will back order it for you and notify you of an approximate despatch date. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax ChargesSome of our incontinence products are exempt from VAT if they are purchased in limited quantities for personal use. These products are clearly identified in our Online Shop. Institutional purchases are subject to the standard rate of VAT. Products other than incontinence items are subject to the standard rate of VAT. The above VAT rules apply to the UK only. For more information on VAT refer to our Terms and Conditions on the main site. Customers from outside EU will not be charged VAT- the VAT on purchased products and on shipping charges to delivery addresses outside of the EU is automatically deducted at a checkout. |
Credit Card SecurityAll payments are made via HSBC, WorldPay and PayPal Secure ePayments or PayPal Express. You will be taken to the secure site of your choice to pay for your purchase. AT NO TIME is this information passed to us at Win Health Ltd. We are merely informed by your payment facilitator (ie. HSBC, WorldPay or PayPal), if your transaction has been successful and this enables us to process your order. |
GuaranteeWe are confident in the quality of our products and we observe the Distance Selling Regulations. Customer satisfaction is our priority. 60 Days Trial Offer applies to TriPollar Stop and TriPollar Pose purchased on and after May 12th 2009 and applies only to customers based in the UK. |
Reaching UsIf you need to reach us, please email us on info@win-health.com, alternatively, you can call us on 01835 864866 / International +44 (0)1835-864866 or fax us on 01835 863238 / International +44 (0)1835-863238 or write to us at Win Health Ltd. Brockhirst, Oxnam Road, Jedburgh, TD8 6QN. |
Privacy PolicyWin Health Ltd. do not disclose customers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
Returns PolicyReturns Policy If products are found to be faulty on receipt, damaged during transit, found to be unfit for intended purpose, we will replace them at no extra cost or we will offer a refund. Pick up of faulty large and/or heavy goods would be arranged. The customer shall inspect the Goods immediately upon receipt and shall notify us by phone ++44 (0)1835 864866 within 7 working days of delivery if the Goods are damaged or do not comply with any of the terms of contract. If the customer fails to do so it will be deemed to have accepted the Goods. Unless the Goods are defective or damaged, the customer is responsible for covering the cost of return postage and ensuring safe return of all items to us. If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing us on phone ++44 (0)1835 864866 within 7 working days starting the day after delivery of the Goods. Right to cancel does not apply to bespoke “made to order” items. We ask that items are returned in unused original condition and with their original packaging. You must call us or fax us prior to returning the goods to us to obtain reference number. We do not accept returns of Goods that have been used, unless the Goods are faulty or unless the Goods are the subject of a specific 'No Risk Trial Offer' that is advertised and detailed on our website. In all cases of Goods returned under a 'No Risk Trial Offer', the customer must observe the terms and conditions and timelines of such an Offer. 'No Risk Trial Offer' is specific and applies only to Goods named in the Offer. Please note that if you intend to return the goods during the cancellation period, you have a 'duty of care' towards these goods and their packaging! Certain consumables and personal items, such as vaginal or anal probes, cosmetics, treatment creams, skin electrodes and sensors for STIMS, EMS and TENS units, pelvic floor exerciser probes and sensors, facial massagers and other skin treatment machines, lasers, denture cleaners, etc. are not returnable once the seal on their protective plastic packaging has been broken or opened. This is due to personal nature of such products and for hygiene reasons. Products made to special order, such as HipSaver Activs with more than just hip pads and special non standard sizes of FibreFresh bed pads, mattress protectors and waterproof bedding cannot be cancelled or returned. Educational resources, such as books or posters that are supplied as a complimentary "free" gift with purchases of certain categories of products must also be returned to us as supply of such items is conditional on the purchase and such items are an integral part of the merchandise that is returned. · You must call us or e-mail us before returning goods to obtain your return reference.· Ensure that your name and address, the invoice number and the returns number, if/when applicable, are quoted on all correspondence.· Obtain a proof of postage as if goods get lost in transit you will need to reclaim their value from the shipping company/Post Office/Royal Mail. Always return goods with "signature on delivery". · Refunds will be made via the same channels as original payments.· Refunds will be made within 30 days of cancellation.- 60 Days Trial Offer applies to TriPollar Stop and TriPollar Pose purchased on and after May 12th 2009 and applies only to customers based in the UK. |
Buy from Win Health online - the best way to buy
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© 2009 Win Health Ltd.
Win Health Ltd, Brockhirst,
Oxnam Road, Jedburgh, TD8 6QN
Registered in Scotland SC214595
VAT Registration GB 763 0765 22
