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Step by Step Guide to Buying Medical Equipment and Healthcare Products from Win Health Medical 

Win Health Medical serves customers in the United Kingdom and worldwide. We have all Quality Management Systems in place and we observe strict code of ethical conduct. We hold ISO 9001 : 2015, ISO 13485 : 2012 and ISO 14001 : 2015 accreditations.  

If you are an NHS Buyer or any other NHS Health Professional wishing to purchase from us, please refer to the page entitled ‘NHS Purchasing’ for detailed information on NHS purchasing from Win Health Medical Ltd.   

To ensure your privacy - all orders are dispatched in discreet unmarked plain packaging.

Contacting Win Health Medical is easy and convenient and you can do this by using the Contact Us Form available on the site. Alternatively, please call us on 01835 864866 (National)/ + 44 1835 864866 (International). For UK customers, there is also a Freecall number for free calls from UK land lines: 0808 168 5522.

Please note that our phone lines have answer phone machines (CallMinders) active during out of office hours and when phone lines are engaged with calls during office hours. Please leave a message - speak clearly and repeat your phone number twice. We will return your call as soon as we can. 

Our business ho​urs are:

Monday to Friday 9 am - 5 pm (UK time)

When calling from outside the UK, please consider time difference!

Our phone line has a answer phone connected permanently. It collect messages, when phones are busy (engaged) and when there is no one present on our premises after business hours. Please leave a message on the answer phone and we will get back to you as soon as we can. Please be sure to speak slowly and clearly and repeat your phone number twice.

Purchasing from Win Health Medical

We endeavour to make purchasing of healthcare products from us - Win Health Medical Ltd - as easy as possible. Our website is secure and a Search facility enables you to find products easily. 

VAT exemption on selected healthcare products for UK customers

If you are entitled to purchase healthcare products VAT free, you must complete VAT exemption declaration at the time of purchase. It is a simple process that you can carry out and complete online. All is needed that you declare who you are and what chronic condition or a disability you suffer. We do not require doctor's note!  However, please note that you will only be able to purchase products VAT free, if they are in an appropriate VAT exempt category as designated by the VAT and Inland Revenue authorities.

Buying and paying for your purchases

Regardless the way you purchase your healthcare products from Win Health Medical using any method - online, by phone, fax or letter - we always aim to deliver your goods to you in the shortest possible time.

Orders can be placed via the normal channels, such as online via our Online Shop or phone (01835 864866), by fax (01835 268136), by e-mail to or by letter to our trading premises address: Win Health Medical Ltd., Unit 1, Oxnam Road Industrial Estate, Jedburgh, TD8 6LS, Roxburghshire.

A Freecall number for free calls from UK land lines is also available for customer convenience: 0808 168 5522.

We accept all major credit cards, PayPal, debit cards, cheques and postal orders. 

Our Online Shop uses secure services of PayPal Secure ePayments and PayPal Express to handle payments. PayPal accept most major credit and debit cards. Alternatively, you can use your personal PayPal account to finalise and settle your purchase.

Our website is tested and endorsed by the Safebuy. You can verify Safebuy accreditation by clicking on the relevant security logos appearing on our website. Our website is SSL protected. 

If you are looking for a specific healthcare product, the integral Search facility can help you locate it. 

Our product prices are given in GBP (£). 

Customers from outside the UK and the EU do not pay the VAT - our Online Shop is configured to remove the VAT automatically at the Checkout, when goods are purchased for deliveries to addresses outside the UK and the EU.  

VAT deduction on purch​ases made by customers from outside UK 

Please note that if you live outside the UK and the EU, the VAT (Value Added Tax) is DEDUCTED AUTOMATICALLY by the Shopping Cart based on your delivery address. All purchases made from countries outside the UK and EU to be delivered to addresses outside the UK and EU are VAT Free.

For the countries in the EU and purchases under £135/Euro 150, the VAT is payable at the time of purchase at the rate applicable in each individual EU country, VAT is deducted at the time of purchase at the Checkout before the purchase is completed under the IOSS scheme - see below.  

Our shopping cart calculates all costs. The total price shown to you prior to completion of your purchase includes the cost of goods and the shipping costs.


Goods of total value under £135/Euros 150
We currently ship goods to the EU using the IOSS (Import One-Stop Shop) scheme for importing goods of total value under £135/Euros 150.  
EU countries we ship to using the IOSS scheme: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
About the IOSS scheme 
The EU VAT rules in force since 1st of July 2021, dictate that all commercial goods imported to the EU from a third country or third territory are subject to VAT irrespective of their value.    
The IOSS scheme (Import One-Stop Shop) enables customers from the EU to buy relatively low cost goods up to total value of £135/Euros 150 from third countries and pay relevant taxes (i.e. VAT) and shipping charges at the point of sale/time of purchase with no other charges applicable on deliveries. Goods purchased through the IOSS scheme are duty free. 
Under the IOSS scheme, the VAT is applied to goods in our online shop at the actual VAT rates that are payable in the EU country of destination stated by customers in the checkout at the time of purchase. 
The IOSS scheme offers customers from the EU a transparent and convenient way to purchase low cost goods from a third country (i.e. Great Britain). The customers pay VAT relevant to their country and the shipping costs. Custom duties are not charged under IOSS scheme. Goods are delivered to customers’ addresses with no additional charges due on deliveries.
Goods of total value over £135/Euros 150
We are currently working on a similar system for purchasing of goods of total value of £135 / Euros 150 and over. When such system is in place, an announcement will be made here. 

Other International Shipping: Purchased Items to Destinations Outside the EU countries (i.e. USA, Canada, Australia, Far East, Middle East) are shipped by TNT, UPS and Royal Mail.   

M​aking a Return

If you need to return the goods to us for a specific reason, please follow the Returns instructions detailed in our Terms and Conditions.

To ensure that you and your goods are easily identifiable, when they reach our warehouse, please print our the Returns Form, complete it and enclose with your returned goods.

For more details, please visit our Terms and Conditions of Sale page. 

*Please note that commonly known as Win Health or Win Health Medical Ltd, we are registered as Win Health Medical Ltd (Company Registration 09283301, incorporated in England. (Registered address:17 Walkergate, Berwick Upon Tweed, Northumberland, TD15 1DJ), VAT Registration GB 763 0765 22), trading from Unit 1, Oxnam Road Industrial Estate, Jedburgh, TD8 6LS.  

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